Terms & Conditions
Terms and Conditions
Effective Date: July 2025
These Terms and Conditions (“Terms”) outline the rules and regulations for the use of Capra AI Limited’s website and services. By accessing or using our website and services, you agree to comply with and be bound by these Terms.
1. Definitions
In these Terms, “We”, “Us”, “Our”, or “Company” refers to Capra AI Limited, a UK limited company. “Client” or “You” refers to the individual or entity accessing our services. “Services” refers to AI voice agent solutions provided by Capra AI, including development, deployment, integration, training, and ongoing support. “Voice Agent” refers to the AI-powered voice automation system developed and deployed by Capra AI for the Client.
2. Services
Capra AI provides AI voice agents for business automation. Our services may include voice agent development and training, custom scripting and conversation optimisation, system integration with third-party platforms, testing and deployment, performance analytics and reporting, and ongoing support and optimisation. All specific deliverables, timelines, performance expectations, and pricing will be set out in a separate Service Agreement. We reserve the right to modify or discontinue any aspect of our services at any time without prior notice.
3. No Warranties or Guarantees
All services are provided “as is” and “as available” without any warranties, express or implied. This includes, but is not limited to, performance results such as call answer rates, response times, or conversion improvements; uptime or availability guarantees; compatibility with all third-party systems; warranties of merchantability, fitness for a particular purpose, or non-infringement; the accuracy of voice agent responses or data processing; and any guarantees of revenue increases, cost savings, or other business outcomes.
4. Client Responsibilities
You agree to provide accurate and complete information necessary for service delivery, complete all required onboarding processes, and supply necessary business context and system access. You must use our voice agents in compliance with all applicable laws, regulations, and industry standards, maintain the confidentiality of any proprietary technology or processes we share, and not attempt to reverse engineer or copy our technology. You are responsible for ensuring compliance with all data protection regulations, for all interactions between the voice agent and your customers, and for indemnifying Capra AI against any claims arising from your use of our services. You must not use our services for unlawful, fraudulent, or harmful purposes, send spam or defamatory content via our voice agents, attempt to bypass or disrupt our system security, or use the services in violation of data protection or privacy laws.
5. Payment Terms
All fees and payment terms will be detailed in the Service Agreement. Fees are non-refundable unless required by law. Late payments may result in additional charges and suspension of services. You are responsible for all taxes, duties, and fees related to your use of our services. We may change pricing with notice as specified in the Service Agreement.
6. Intellectual Property
All intellectual property rights relating to Capra AI’s technology, methodologies, and systems remain our exclusive property. Upon payment, you are granted a limited, non-exclusive, non-transferable, revocable licence to use your specific voice agent for internal business purposes only. This licence may be terminated immediately if you breach these Terms or fail to make payment. Any custom configurations remain subject to Capra AI’s intellectual property rights. We may use anonymised and aggregated data from Client interactions to improve our services, conduct research, and develop new offerings.
7. Confidentiality and Data
While we use reasonable security measures, we cannot guarantee complete data security. You acknowledge that voice interactions may be recorded, stored, and analysed, and that anonymised and aggregated data may be used to improve services, conduct research, and develop products, as outlined in our Privacy Policy.
8. Limitation of Liability
Capra AI’s total liability in connection with these Terms is limited to the total amount paid by you for our services in the six months before the event giving rise to the claim. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, revenue, data, goodwill, or business opportunities. We are not responsible for losses arising from third-party platforms, internet outages, force majeure events, or misuse of services, nor for any decisions or actions taken based on voice agent responses or data.
9. Third-Party Dependencies
Our services may rely on third-party platforms that can change their policies, pricing, or availability without notice. We do not guarantee the continued availability or reliability of these third-party services, and platform changes may impact service delivery. We may change our underlying technology platforms at any time. Service interruptions caused by platform issues do not qualify for refunds or compensation.
10. Termination
Either party may terminate services with notice as specified in the Service Agreement. We may terminate immediately in cases of breach, non-payment, or at our discretion. Upon termination, all licences granted to you will expire immediately, and no refunds will be issued. We are not obliged to provide data exports or transition assistance after termination.
11. Indemnification
You agree to indemnify and hold harmless Capra AI Limited, its officers, directors, employees, and agents from any claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of our services, any breach of these Terms, voice agent interactions with your customers, violations of law, or any claims related to your business operations or customer relationships.
12. Modifications
We may modify these Terms at any time without prior notice, with changes effective immediately upon posting. Continued use of the services constitutes acceptance of the modified Terms.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of England and Wales, and disputes will be resolved exclusively in its courts. You waive any right to a jury trial and agree to cover Capra AI’s legal costs if we prevail. Any claims must be made within six months of the event giving rise to the claim.
14. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control. During such events, we may suspend services without liability or obligation to provide refunds.
15. Severability and Entire Agreement
If any provision of these Terms is unenforceable, the remaining provisions remain in effect. These Terms, together with the Service Agreement, form the entire agreement between the parties, overriding any conflicting terms in other documents.
16. Additional Disclaimers
You are solely responsible for compliance with applicable laws and regulations, for all business decisions made using voice agent data, and for maintaining your customer relationships. Technical support is provided at our discretion and may be limited or discontinued at any time. We may update or modify voice agent functionality without notice, which may affect performance.
17. Contact Information
Capra AI Limited
Email: bailey@capra-ai.com
Email: vishnu@capra-ai.com
Website: capra-ai.com
Last Updated: July 2025
By using Capra AI’s services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.